FAQ

Questions we get asked.

What the extension generates, how licensing works, and what happens to your data. If your question is not here, just ask us.

The product
What exactly does it generate?+
A complete Altium multi-board project for your test fixture: one PCB project per plate of the stack (probe boards, guide plates, locating plate), the matching schematics with every probe already labelled with the net of the test point it lands on, and a multi-board assembly that puts the whole stack together so you can inspect the fixture in 3D. See features for the full list.
Is it a separate program or an Altium extension?+
It runs inside your Altium workflow. The installer adds a button to the Altium toolbar; you open your PCB project, click the button, and the extension reads the board and writes the generated projects back into Altium. There is no export/import round-trip and your design data never leaves your machine.
Which Altium Designer versions are supported?+
Recent Altium Designer releases on Windows. The installer detects the Altium profiles present on the machine and adds the toolbar button to each of them. If you run an older or unusual version, tell us which one before you buy and we will confirm.
Does it modify my original board?+
No. Your PCB project is read, never written to. Every generation goes into a new numbered folder, so re-running as you tune the stack never overwrites your earlier output either.
Can I use my own fixture templates?+
Yes, and it is meant to be used that way. The gallery that ships with the extension is a starting point: you can add another manufacturer, another series, or the in-house fixtures your own shop builds, edit them as your standards change, and reuse them on every job. The same goes for the probes: import the ones your supplier sends you and manage them from the interface.
Is the generated schematic fully routed?+
Not yet. The extension places every probe and the interface connector, and labels each probe with the net of the test point it lands on, using the names from your own board. Drawing the connections between the probes and the connector is still yours to do, in a normal Altium schematic. Automatic routing is a planned feature.
Does it place mechanical hardware?+
Not yet. Mounting holes and hardware pads are read from your board and carried into the fixture, but selecting and placing mechanical hardware, such as tooling pins, support pins and edge clamps, is not managed by the extension today. It is on the roadmap; the probes are.
What if my board has spacing problems?+
The pitch check finds them first. It measures the centre-to-centre distance from every test point to its nearest neighbour against the minimum clearance your probes need, and lists and circles every violation. The usual clearances are one click away and any other value you work to can be typed in. You fix the offending test points in your board design, then generate.
We manufacture fixtures. Can we work together?+
Gladly. If you build fixtures, pogo pins or mechanical hardware, having your catalogue inside the extension puts your parts in front of the engineers at the exact moment they are choosing them, and makes your tooling easier to specify. Get in touch and we will be happy to bring your products into the software.
Does it handle double-sided fixtures?+
Yes: test points on the top and bottom of your board are read separately, and the stack can carry a probe board and guide plate on each side of the unit under test.
Licensing & installation
How is it licensed?+
As a subscription tied to your account, with access running until a date we set. A trial is the same mechanism with a shorter date. Support and every new version we release are included for as long as the subscription runs: no separate maintenance fee, no upgrade charge. Create an account, then contact us and we will open your access.
What does it cost?+
We quote per customer rather than publishing a public price list. Ask us for an offer, and your price then appears in your dashboard, where you can pay by card or ask for an invoice.
Is there a free trial?+
Yes, on request. Sign up for an account and ask us for a trial; we set an access period on your account and the extension works fully for that period, with no reduced feature set.
How many machines can I install it on?+
One active machine per license. You can move the license yourself: activate on the new machine and it transfers, so the new machine works immediately and the old one loses access at its next check. For several engineers working at the same time, each one needs their own account and their own license: tell us how many and we will quote them together.
Does it work offline?+
Yes. It keeps working without a network for a while, after which it asks to check your license again. If your machines are permanently offline, talk to us.
Windows warns me when I run the installer. Is that normal?+
Yes, for now. The installer is not yet code-signed, so SmartScreen shows a “Windows protected your PC” warning. Choose More info → Run anyway. Code signing is on the roadmap and will remove the warning.
How do I cancel?+
From your dashboard, or by writing to us. Cancelling stops the renewal; your access stays open until the end of the period you already paid for.
Data & privacy
Does my board design leave my machine?+
No. The extension reads and writes Altium files locally, on your own computer: your schematics, PCBs, netlists and generated fixtures are never uploaded, never processed on a server and never reach us, so we could not hand them over even if we were asked to.
What does the application send you, then?+
Crash reports and anonymous usage counts, meaning which features are used and whether a generation succeeded, so we can fix what breaks. Project names and file paths are stripped before anything is sent, and you can turn it off entirely in the Help dialog.
Who can see my account data?+
Only us, and only what is needed to run your license and billing: your name, email, subscription dates, and the identifier of the machine your license is active on. Ask us if you need the full detail for your own compliance file.
Didn't find your answer?
Ask us directly. We answer from the same address that handles support.
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